What is BioThane?
Feels like leather but way more durable. It's basically a polyester webbing with TPU or PVC coating that makes it waterproof & easy to clean.
How do I clean my gears?
Soap and water could get most dirt and spots out. For tougher stains, applying some rubbing alcohol would help.
How strong is BioThane?
Biothane is incredibly strong. The material is often use for horse harnesses. The most common 1" width biothane that we use has a tested break strength of 1000 lbs. so yea.. the hardware of the products would most likely fail before the biothane itself. However, the hardwares we chose are all heavy duty that's strong and designed to last.
Is it chew proof?
Unfortunatly, it is not fully chew proof! Just like nylon, rope, webbing, & leather, it is still possible for dogs that likes to chew on leashes/collar to damage and chew through Biothane.
When will my order get shipped?
We are a one person business and each item is custom-made to order by me. Our current production lead time is 7-10 days, but we try our best to ship out your order as quickly as possible. Once we ship it out you'll get an email confirmation for the tracking number.
What's the shipping cost?
We offer free shipping on domestic orders over $85. For orders under $85 shipping costs are calculated based upon the delivery location, weight and dimensions of the package.
My package was lost, can I get a refund?
Once a package is handed over to USPS, UPS, or DHL, the customer will assume all responsibility of the package. What a Cutie is not responsible if the package is lost, misplace or temper with once we dropped it off at the post office. Refund will not be issued.